Return & Refund Policy
1. General Conditions
Returns and exchanges are only accepted in the following cases:
- Product damaged during shipping
- Incorrect item received
2. Procedure
The customer must contact us within 48 hours of receiving the order and provide clear photos of the product.
3. Resolution
We will prioritize:
- Replacement with the same product
If the item is out of stock:
- A full refund will be issued
4. Exclusions
Returns will not be accepted for:
- Personal preferences
- Minor differences in color or appearance due to lighting or screen settings
5. Replacement Shipping
For approved cases, the replacement shipment will be handled by the store at no additional cost to the customer.
By placing an order, the customer agrees to these return conditions.