Return & Refund Policy
Damaged or Incorrect Items
If your order arrives damaged during shipping or you receive an incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue.
We will prioritize:
-Replacement with the same product
If the item is no longer available:
-A full refund will be issued
For approved cases, replacement shipping costs will be covered by the store.
Right of Withdrawal (EU Customers)
Customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving the order, without providing a reason.
To exercise this right, customers may submit a withdrawal or return request through their customer account.
Products must be returned in substantially the same condition in which they were received.
The customer is responsible for the cost of return shipping.
Once the returned items have been received and inspected, the applicable refund will be processed.
Refunds will be issued using the same payment method used for the original purchase whenever possible.
Order Cancellations
Orders may be cancelled before they have been prepared for shipment.
Once an order has been prepared or shipped, it can no longer be cancelled and must instead follow the return procedure described above.
Exclusions
Returns will not be accepted for:
-Products that are returned damaged due to misuse
-Products that are not returned in their original condition
-Minor differences in color or appearance caused by lighting conditions, monitor settings, or device displays
Customer Account Access
Customers can manage eligible return, cancellation, and withdrawal requests through their customer account:
https://account.encoreh-cards.com
By placing an order, the customer agrees to these conditions.